Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.
The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.
Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.
Gain a thorough understanding of the sources, causes and types of conflict
Master all six phases of the conflict resolution process
Understand the five main approaches to conflict resolution
Learn to apply conflict resolution approaches
Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
Develop communication tools such as agreement frames and open questions
Learn practical anger and stress management techniques
Conflict Resolution Training Course - Lesson 1
Conflict – is it All Bad?
What Do We Mean by Conflict?
The Basis of Conflict
Conflict Resolution Training Course - Lesson 2
Understanding Your Response to Conflict
The Learning Dimension Profile
The Thomas-Kilmann Conflict Mode Instrument (TKI)
Conflict Resolution Training Course - Lesson 3
What Makes up Conflict?
From Wince to Scream
Emotions and Conflict
Conflict Resolution Training Course - Lesson 4
How Managers Can Add to Conflict
Setting Poor Standards
Conflict Resolution Training Course - Lesson 5
Resolving Conflict Between Others
Planning and Setting up a Meeting
Running a Mediation Meeting
Negotiating a Solution
Developing an Agreement
Conflict Resolution Training Course - Lesson 6
When Conflict Involves You
Having a Balanced View
Overcoming Resistance to Meet
During the Meeting
Conflict Resolution Training Course - Lesson 7
Conflict Resolution Training Course - Lesson 8
Create an Action Plan