Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans?
You must go beyond simply delivering your product or service to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills and learn how to deal with difficult customers.
The pd training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout New Zealand, including Auckland, Wellington or Christchurch.
Contact us today for a group quote or register now into the next public course date.