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Exceeding Customer Expectations - VM Workshop: CANCELLED

Exceeding Customer Expectations - VM Workshop: CANCELLED

Sorry this event has been cancelled


  • Tue 11 Aug – Tue 18 Aug, 9:00am


The Loft, 15 Eden Street, Newmarket


All Ages



Join us for this interactive two half day workshop in which we will explore and learn what exactly is Visual Merchandising and how, in this "Phygital World" it is so important to get it right.
Ideally targeted for anyone in Central Operations or Store Management positions, you will leave with a new found appreciation of the wider meaning of ‘Visual Merchandising’ and the impact that it has on the Customer Experience. You’ll also be introduced to the future of Visual Retailing, a technology that speeds up the process of creating a 3D Mockshop and produces Planograms, as well as improving 2 way communication between Head Office and Store teams. Come along, bring your VM manager (as this will be a great supportive environment for them to shine) and have some fun honing your understanding and skills to attract and increase your customers dwell time in store, exceeding their expectations and ultimately converting to sales.

Agenda Day 1;
The Loft, Newmarket
9am - 1pm
The importance Brand
VM Principles
Retail Safari
Recap of the day
*morning tea and a light lunch provided

Agenda Day 2;
Asset Factory, Kingsland
9am - 12pm
What looks good, What looks bad and why
Future of VM
Action plan
*Morning tea provided

Cost - $299.00 per attendee

About the presenters

Matt Hadley
Creative Director, OMG Visuals
Matt has had a hugely varied and successful 20+ years career with M&S in the UK and abroad, some time as a fashion stylist on TV and spending 13 years working as Head of Retail Design for The Warehouse Group, Throughout his career, he’s been lucky enough to design concepts stores for local and International brands, design and modernise over 150 stores and successfully head up projects delivering business unit initiatives, including the design and delivery of new clothing, home and tech fixtures and layouts. Working both locally and internationally, Matt’s passion is in delivering the optimum solution for the brand and the customer, whilst ensuring the voices and interests of the suppliers and all involved are heard.

Mieke van der Walle
Gm Sales & Marketing LookDepot & Asset Factory
Mieke Represents two brands, LookDepot and Asset Factory. Leading marketing activities and connecting products and services to an Australasian customer base. Providing real world solutions across retail, wholesale and brand owners. LookDepot and Asset Factory lead from a desire to understand and to deliver results. Partnering with StyleShoots, the leader in advanced studio automation. Working with MockShop, for retail software, 3D store planning and visual merchandising. ShopShape delivers our cloud software for in-store compliance.

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