This one-day sales training program will help sales staff uncover their customer’s needs. It will also explore ways to overcome objections, while keeping a professional sales/customer relationship. This course will guide participants towards uncovering the right skill set and mindset, a professional salesperson should possess. The program teaches an effective and professional sales approach.
This course covers Professional Selling, the skill set and mindset required to be successful, and understanding what qualities the perfect salesperson needs.
Using the power of questions
Controlling a conversation
The importance of listening
Features, Advantages and Benefits of products or services
Identifying a customer’s decision-making criteria
Types of objections
An objection handling model
Handling the most common objection
The right mindset to sell
Coping with “Nos”
Visualise your sale
Know what you are selling inside and out
Understanding different behavioural styles and personality types
Find your own personality type
Selling to different personality styles
After sales and follow-up
Your Learning Outcomes
Understand what is needed to have both the right skillset and mindset to sell
Connect better with customers
Close sales confidently
Better understanding of customer needs
Maintaining a great customer/sales relationship
Understand four dominant behavioural styles and personality types of buyers
How to sell to those different buyer types
Includes workbook, arrival tea or coffee, Morning tea, Lunch and Afternoon tea.
To find out more contact - firstname.lastname@example.org.