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Resolving Differences & Preventing Conflict - Workshop

Resolving Differences & Preventing Conflict - Workshop

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  • Thu 26 Sep ’19, 9:30am – 3:30pm


Grosvenor Motor Inn, 165 Ulster Street, Hamilton


Adults Only

Ticket Information:

  • Course Admission: $229.00

Over 70% of leaders feel they are not adequately prepared to resolve differences in their teams. This number is not surprising as resolving differences and conflict is not a skill we've been taught and unfortunately, we often had bad role models. You can now learn a highly effective 4 step model to make a real difference to the people around you. The increased diversity of people around us is also increasing the potential of conflict if we have not learnt how to use our differences as an opportunity. People with different personalities, goals and needs can learn how to work out their differences in constructive ways. You will be less stressed, frustrated and distracted from what really matters. This is more than a conventional Conflict Management course. You will be able to positively influence others and apply a very successful model for preventing conflict at work.

- Apply the Resolving Differences Model©
- Develop your opportunity mindset
- Overcome trigger points and how to stay calm and in control
- Lead difficult conversations to a positive outcome
- Ask powerful questions
- Acknowledge feelings and needs
- Help others to resolve differences and prevent conflict

Key outcomes will be
- You help others to see differences as opportunities.
- You are a positive influence on (work) relationships.
- You create a productive and positive (work) environment.

Participants will leave with an action plan and an offer of individual follow up to support their learning.
Morning tea and lunch provided.

- Onsite parking available
- Follow sign at the external staircase to level one (next to the indoor pool), please email me if you cannot take stairs.

For any questions please email:

You find more information on our website:

About the facilitator:
Stefan Doll (CMHRINZ, MBA), Registered Psychologist in Germany, HR and Diversity Consultant & Coach.

Stefan has 20 years of experience as a human resources manager, trainer and consultant in Europe and New Zealand in the FMCG industry, manufacturing, local government and professional services. His degrees in industrial psychology (Germany) and MBA (UK) laid the foundation for many successfully resolved people challenges in a business context. His passion for leadership and thriving organisational cultures resulted in advising the European headquarters of BP on learning and development programmes before he came to New Zealand in 2003.

Stefan is a published author and co-founder of the Diversity Institute. Building on his experience, observations and studies he developed a practical tool to resolve differences between people which is now successfully applied by many of his clients. Good things come out of good relationships on a personal and business level.

"I am passionate about my rock band and writing music. I am also passionate about business and creating a work environment that allows people to find fulfilment in their work and that allows businesses to grow. There are many connections between a band playing a good show and a high performing team. Everyone brings in their unique skills, gives their best, collaborates, and thrives to achieve a common goal.”

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