In today's fast-paced business environment, effective communication is the key to success. So the telephone etiquette displayed by your organisational staff is indicative of their willingness and ability to assist customers professionally and efficiently.
The pd training Professional Telephone Skills course teaches you fundamental communication skills like how to project professionalism over the phone, how to gain client confidence quickly, how to improve your "phone" voice, how to handle irate customers, tips for handling a busy reception line and much more.
This practical and engaging professional development training course is available now throughout New Zealand, including Auckland, Christchurch and Wellington.
Contact us today for a group quote or register now into the next public course date.