Presented by: Toni Jacka, Positive people
Hospitality businesses face a number of challenges to operate efficiently and achieve competitive advantage. One of the most important elements that contribute to team success is the leadership delivered in a business. The Restaurant Association is running a full day Leadership Development workshop focused on developing leadership skills in Managers (and Owners) of all levels, this also includes a one-on-one follow-up one hour session in your business within the following week of completing the workshop.
Workshop attendees will learn how to:
- Communicate effectively and appropriately in the restaurant environment
- Be confident in avoiding miscommunication
- Appreciate how important it is to know each person’s personal motivators
- Use an appropriate leadership style to best communicate and motivate each individual
- Feel confident in their ability to motivate their team
- Use the skills learned to improve team engagement
What will be covered in the leadership workshop?
Ensuring that leaders have the right skills and a clear understanding of their role is essential for their success. This workshop helps Managers to understand the essentials of leadership and enables them to develop their skills to deliver productive outcomes.
The ability to communicate effectively is an essential skill in today’s world. Communication is a dynamic process and how managers communicate can positively or negatively affect workplace relationships and the performance of the team. This workshop covers the key communication principals and skills needed to get this right.
An often-asked question is “How do I get the best out of my team?” This workshop has been specially developed to help leaders understand this complex motivational question and assist them to develop practical tools which aid in motivating and engaging their teams and improve retention of staff.
About our presenter:
Toni Jacka, Positive People
Toni’s background is as an HR generalist, with a strong focus on organisational development. She has her Graduate Diploma in Strategic HR Management and is a qualified NZQA workplace assessor.
Toni has extensive experience in designing and facilitating successful Leadership Development programs. This has helped her develop an ability to support managers to build high performing teams and workplaces, understand hospitality workplace dynamics and introduce people initiatives that produce results.