The Better Workplace Practice workshop will encourage participants to look at the way they interact with others; what biases and fixed ideas they bring to their communications, and what barriers they are experiencing to communicating effectively.
Once they’ve established for themselves some of the things they would like to change in their communication style, we will look at ways that might be achieved.
The last part of the workshop focuses on conflict – how that can be managed more effectively and particularly how effective apologising can be used to bring conflict to an end.
Participants will have the opportunity to explore their own communication style and gain some insights into communication styles they may not have previously considered, Participants will explore how power differentials impact communication, and they will gain skills for managing conflict in constructive and positive ways.
Who Should Attend
Anyone and everyone who is dealing with people, but particularly vulnerable people. Anyone that is experiencing or has experienced toxic behaviour from people they are interacting with. Anyone that wants to go from bad communication to better communication.
About the presenter
Kathryn Burton has more than 15 years experience supporting vulnerable clients to make sustainable change in their lives. She specialises in outcomes focused practice using a whānau-centric, strengths-based model.
Her practice emphasises the autonomy of clients; using consent-based communication to get client engagement with the change process; recognising that healthy communication is the only way to build a solid foundation for facilitating a meaningful change process.
Kathryn began designing and facilitating workshops in 2008. Her most recent work was with the Ministry of Social Development, leading the sector training as budgeting services transitioned to Building Financial Capability Providers.
She continues to work with services in this area to develop front line staff's ability to incorporate a strengths-based model in their client work. Her workshops are interactive in nature with emphasis placed on areas participants most want to explore within the subject matter. She is currently the Senior Financial Mentor at Waahi Whaanui Trust.