People Management skills are essential for successful professional development. According to recent research, 75% of long-term job success depends on people management or soft skills. The benefits of having supervisors and team leaders with strong soft skills include better customer service, better team cohesion, team interactions and increased efficiency.
This workshop will get you started on the basics of team management and set you up for success. You will learn the most effective way to lead your team to success.
Supervisors, team leaders or people to what to be promoted to manager. No prior knowledge is required.
- Traits of a great boss
- Key words to understand for your role
- Role clarity and goal setting for staff members
- Helping staff grow – delegation
- Empathy – listening and communicating
- Courage and persistence
- Putting it altogether